RETURNS & EXCHANGES POLICY
We want you to love your Ma Chérie piece. If it’s not quite right, we gladly offer an exchange or credit note within 14 days of delivery.
Items must be unworn, unwashed, and in their original condition with all tags attached.
AUSTRALIAN CUSTOMERS
EASY 14 DAY RETURNS
Finding your perfect style and fit is important to us, so we've made exchanges easy. Simply email us at info@macherienights.com
Exchanges and store credits are available for full-priced purchases on items returned within 14 days.
If you choose a store credit or exchange there will be a $11 fee for the return shipping label and your return shipping on an exchange will be free!
Please note that due to the popularity of our range, we cannot guarantee that we will have the requested size in stock to exchange. We cannot set items aside for exchanges.
Any exchanges requested where we do not have in stock will automatically be issued as a store credit.
We only offer one exchange/return, after that the items on the exchange order will be marked as non-returnable.
If you have a faulty item please contact info@macherienights.com for review.
OTHER RETURN CONDITIONS
Items must be received in original condition - unworn, unwashed, with all tags still attached placed in the polybag.
We process all Australian returns within 5-7 business days of receiving your items. We will send you an email with the details of your processed return.
Please contact us if you believe your product is damaged or faulty. We will treat this with the highest of priority.
Store credit is issued via a Gift Card and can be used to make a future purchase, valid for 3 years from date of issue.
Gift Cards will not be refunded.
REFUNDS WITH AFTERPAY
When using Afterpay, you have the options to return one or all of your items for a refund.
If you use our returns shipping label, we'll deduct $11 from the refund for use of the label. Therefore you will still have to pay $11 with Afterpay.
If you return your items before your first Afterpay payment is due you, these amounts will be removed from your Afterpay plan and you will not have to pay for them. This allows you to try before you buy!
If the payments have already been made when you return the items, the amounts will be removed from your Afterpay payment plan and/or the initial payments refunded.
It's important to keep up your Afterpay payments while your return is in transit back to us as Afterpay charge late fees for any overdue payments!
If you have purchased multiple items but only wish to return certain items and keep your favourites this is still fine! We'll just remove the items you have returned from your Afterpay payment plan. Your original instalment amounts will remain the same and your final payment/s will be less or cancelled depending on the return amount. You can log in to your Afterpay account to view your updated payment schedule at any time! Easy!